Sigma Replacement Smart Card
sales team
Sigma Replacement Smart Card is intended for replacing your lost or damaged Sigma smart card.
If the smart card of your Sigma Box / dongle, Sigma Plus Box/dongle, or Sigma Huawei Edition has stopped working or you have lost it during the post-warranty period, you can purchase the Sigma Replacement Smart Card, transfer your old product to it and it will be upgraded automatically to Sigma Plus product.
Starting from 29-05-2023, Sigma packs based Products were optimized and the project continues evolving in the form of Sigma Plus.
IMPORTANT! To participate in the replacement program for an out-of-warranty or lost Sigma smart card, you must have:
- the serial number of your old Sigma smart card and
- the Sigma information file.
If you do not have at least one of the listed, it will make it impossible to participate in the replacement program. In that case, you'd better buy a new Sigma Box / Sigma Key Dongle / Sigma Key Huawei Edition.
Please note that this smart card is for replacement only.
How can I use the Sigma Replacement Smart Card?
- Purchase Sigma Replacement Smart Card
- Contact Sigma Team via email to support@sigmakey.com after you receive your Sigma Replacement Smart Card and provide the following information:
- Old Sigma smart card serial number
- Sigma info file – IMPORTANT!*
- Sigma Replacement Smart Card serial number
- Your product will be automatically transferred from the old Sigma smart card to the replacement smart card once Sigma Team approves the eligibility of the procedure. The old Sigma smart card will be blocked automatically and cannot be recovered.
- As a result, you will receive the Sigma Plus product. The access time to Sigma Plus service solutions after the conversion will depend on the activation date of your product or pack. In Addition to the durations specified in the table, you will also receive an extra 1 month of bonus time.
*What is Sigma info File?
After launching Sigma software, a special encrypted info file will be generated into the Sigma service directory on your PC. The file contains the information about your product and looks like this: 12345678.info
The full link to this file will be saved in your log after this file is created for the first time. To find this file, go to the SigmaPlus tab in the software. There you will find a path to the Service directory where this info file is stored.
This info file might be generated starting from Sigma v2.45.
Please save this info file and keep it in a safe place!
Do not give this file to anyone else under any conditions!
It is crucial to save this info file and keep it in a secure location. Under no circumstances should you share this file with anyone else. If someone gains access to it, you run the risk of losing access to your product.
Please note that if you happen to lose your info file, we cannot be held responsible for any potential consequences.
Note! Banned Sigma smart card cannot be replaced. Purchased Sigma Replacement Smart Card is non-refundable.
Compatibility
This smart card is compatible with the following models of dongles and boxes:
- Sigma
- Sigma Huawei Edition
- Sigma Plus
Package content
- Sigma Replacement Smart Card - 1 pc.
| Dongle is compatible with the following models of Dongles |
|
| Dongle is compatible with the following models of Boxes |
|
